Terms of Service

OVERVIEW

The Shop Savana online shop can be accessed at www.shopsavana.sa, related mobile sites and applications (“the site”). The site enables buyers to shop for items including clothes, shoes and accessories from Shop Savana (“the products”) online and have them delivered door-to-door, to your nearest post office or via pick-up points within Saudi Arabia. All visitors to the site (“users” or “you”) will be able to see the products on offer, but only those who have registered for an account on www.shopsavana.sa (“account holders” or “you”) can buy.

This website is operated by Shop Savana by Savana Trading and Consulting Company. Throughout the site, the terms “we”, “us” and “our” refer to Shop Savana. Shop Savana offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in Saudi Arabia.

You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – BUYING PRODUCTS

The site allows you, the user, to place electronic orders (“order”) for one or more products on offer as long as such products are available and not sold out.
A purchasing contract (“sale”) between you and Shop Savana only comes into effect once you have fully completed AND submitted the online order form for one or more products in your shopping cart (“cart”) AND your payment has been authorised by Shop Savana (or has been received into Shop Savana bank account).
The above is dependent on the product being available.
Products on Shop Savana cannot be reserved to be bought at a later stage, and placing an item in your cart without completing the order does not amount to a “sale”.
This means that Shop Savana may remove any product(s) from your cart before the sale actually takes place, in the event of the product going out of stock.
Shop Savana cannot be held responsible if the product(s) you added to your cart have become unavailable when you try to complete the sale.
An invoice will be emailed to the email address on your Shop Savana profile. A delivery note will be included with your order – please note that no prices are visible on the delivery note.

SECTION 4 – CANCELLING AND ENDING ORDERS
Shop Savana reserves the right to refuse processing of payment for any order and/or to cancel any purchase, partially or completely, with notice given to you.
Shop Savana will be liable for reimbursing you the SAR value paid only if you have already paid for the cancelled order. You have the right to return non-defective products purchased within 14-days of the order being delivered.

SECTION 5 – FRAUD

Shop Savana reserves the right, in the interest of preventing fraud, to refuse the processing of payment for any order and/or to cancel any purchase, partially or completely.
Shop Savana may request documentation to complete the necessary fraud checks and cancel any order where the necessary documentation is not provided in a timely manner.
In the event of a fraudulent purchase being placed on Shop Savana, cardholders will be advised to initiate a chargeback via their bank in order to be refunded. Shop Savana does not process refunds for orders suspected of fraud.
Shop Savana does not provide order details relating to orders suspected of fraud.

SECTION 6 – PRODUCT PRICING

The price of each product is given on the product information page (“the product page”) on the site.

The Regular Retail Price
The Regular Retail Price (“RRP”) is the standard price that Shop Savana charges for the product. The RRP is determined by considering the suppliers’ price, market conditions, and the prices being offered by other local retailers.
When a product is not on sale, on special, or included in a discount promotion, the RRP is the price you will pay when you purchase the product (“purchase price”).
Please note that RRPs can change over the course of several seasons over which the product may be sold. The RRPs applicable at the time the product is introduced may differ from the RRP at the time of your purchase.

The Discount Price
When Shop Savana is having a sale, has products in OUTLET, or is running a discount centric promotion on specific products on the site – the discount price is shown on the product’s product page, as well as the Regular Retail Price (“RRP”). The discount price will be shown in red and the RRP will be shown alongside it – but will be crossed out.
When a discount price is shown on the product page, the discount price is the price you will pay when you add the product to your cart at the discounted price, and conclude the sale at the discounted price i.e. the purchase price.

Pricing accuracy
Every reasonable effort will be made to ensure that the RRP and, if applicable, the Discount Price of all products on Shop Savana are correct at the time of your purchase. If, however, the product is offered at an erroneous price, Shop Savana will not be obliged to supply the said product at the incorrect price.
Shop Savana will only be liable to return payment already made by you in the case you choose to cancel the sale once you have been made aware of the correct price.

SECTION 7 – MAKING A PAYMENT

You can pay on Shop Savana using your Visa or MasterCard credit or debit card, via Sadad, and via C.O.D.

Paying by Credit Card
Shop Savana accepts payments made by Visa and MasterCard Credit Cards as well as chipped debit cards that have been activated for online purchases.
When you place an order, the transaction details are presented to the bank for authorisation of the payment amount.
If authorisation is not obtained, the order is cancelled. If authorisation is obtained, payment is usually immediate. You guarantee that you are fully authorised to use the credit card for payment of your order and that there are sufficient funds in this credit card account to cover the costs of any transactions you complete on Shop Savana.

Paying by C.O.D.
The availability of Cash on Delivery for purchases made on www.shopsavana.sa (the “Site”) is subject to the Cash on Delivery terms & conditions below which are separate from and in addition to the Conditions of Use that govern your use of the Site, including each order that you place.

  1. Cash on Delivery can be used as payment method only for orders shipped within Saudi Arabia.
  2. Cash on Delivery can be used as payment method only for orders less than SAR 1000.
  3. Shop Savana charges a fee for of SAR 15 for all orders placed using Cash on Delivery, unless the order value is above 300 SAR after all discounts are applied.
  4. Orders paid using Cash on Delivery may only be paid in Saudi Arabian Riyals.
  5. If you change an existing Cash on Delivery order, we will reassess whether Cash on Delivery may be used based on the destination, items purchased, total purchase amount and shipping method. If the order is ineligible for Cash on Delivery, you must select a different a payment method to complete your order.
  6. The order amount set forth on your shipment confirmation must be paid in full before receiving your items and signing the delivery sheet. The package can be opened and your items inspected only after the payment is made.
  7. Items shipped and paid for by Cash on Delivery can’t be replaced, but may be eligible to be returned for a refund.
  8. All refunds in respect of items purchased using Cash on Delivery will be issued by a credit in SAR of the SAR amount on your order confirmation for such item to the www.shopsavana.sa account balance of the ordering account. This credit may not be transferred to other accounts.
  9. We reserve the right to make changes to Cash on Delivery, our policies, and these terms and conditions at any time. You will be subject to the policies and terms and conditions in force at the time that you use Cash on Delivery, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable by a court, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

SECTION 8 – SALES RECORDS

Complete records of each transaction between you and Shop Savana are kept on the site for 12 months after a particular purchase or related transaction. During this time, you’ll be able to view and print out these records. After the 12-month period the responsibility of keeping Such record falls onto you.

SECTION 9 – COMPETITIONS & PROMOTIONS

Shop Savana may release printed or digital discount coupons (“coupons”) from time to time. Such coupons may be available through the website and/or from third-party websites, in magazines and other media. Coupons can be used to secure a discount on the site as long as the coupon is valid. Given expiry dates cannot be moved.

Promotional coupons


  1. Promotional coupons are issued at Shop Savana’s discretion. Users don’t have the right to promotional coupons and can’t earn them.
  2. Promotional coupons are issued with specific terms and conditions that regulate how and when they can be used. For example, certain coupons may be product specific in that they are only valid against a selected group of products. Exclusions may also exist with certain coupons e.g. not valid on items in OUTLET. The onus is on the shopper to check the full coupon T&Cs to ensure they understand the coupon’s applications and limitations.
  3. In general, unless otherwise specified on the coupon itself: a coupon is only valid for 30 days from date of issue. A coupon can only be used against a purchase on the site when the purchase meets the terms and conditions as specified on the coupon.
  4. Only one coupon can be used per shopping cart. Coupons are not transferrable and cannot be exchanged for cash. The discount value of the coupon will be deducted from the total amount in your shopping cart. The remaining balance, if any, must be paid by you.
  5. Creation of multiple Shop Savana accounts, with different email addresses, in order to utilize a coupon on multiple occasions, is abuse of the benefit and Shop Savana reserves the right to not release these orders.Should you wish to return an item you have purchased using a coupon:
  6. If you have redeemed a coupon against a purchase, and you’d like to return all items purchased, Shop Savana will refund you or credit your account with the SAR value of the purchase. Please refer to the specific terms and conditions on the coupon for information on whether it will be reinstated and the terms that will apply.
  7. If you have used a coupon against a purchase and then return some of the products purchased, Shop Savana will apportion the value of the coupon across the relevant items in the cart and then refund you the relevant SAR amount based on the items being returned.
  8. If you have used a coupon against a purchase and then return some of the products purchased, Shop Savana will recalculate the total value of your purchase AFTER the returned product(s) has/have been deducted. If the recalculated purchase value no longer meets the terms and conditions associated with the coupon, Shop Savana reserves the right to deduct the value of the coupon off the refund for the returns, or, should you have credit in your Spree account, to debit the value of the coupon off your account balance.Promotional coupons cannot:
    1. Be used to buy gift vouchers
    2. Be exchanged for cash
    3. Be transferred to anyone else
    4. Be used after the expiry date which is, unless otherwise specified, 30 days from date of issue
    5. Be used together with any other promotion, including against items in OUTLET, items already on sale or items discounted as part of another promotional offer.

SECTION 10 – SECURITY

  1. Anyone downloading or trying to download malware or damaging coding on this site, or who tries to gain unauthorised access to any page on this site, will be prosecuted.
  2. Shop Savana will claim civil damages from Such person if Shop Savana suffers any damage or loss.
  3. You agree and guarantee that the username and password you use to log in is for your personal use only, and will not be passed on to any third party.
  4. You allow Shop Savana to take all steps reasonably possible to ensure the integrity and security of the site and in the administrative office.
  5. All credit card transactions on the site are protected by SSL (Secure Socket Layer) encryption and reinforced by various encryption processes with the aim of offering the most effective possible protection of any sensitive information. Shop Savana has no access to any confidential information regarding your payment method.
  6. Only Shop Savana’s banking partner will access confidential information (Such as your credit card number, expiry date, CVV etc.) from time to time.
  7. Shop Savana’s registration documents and the registered domain name are verified by relevant domain authorities.

SECTION 11 – APPLICABLE LAWS

This site is offered, controlled and run from the Kingdom of Saudi Arabia. As Such it is governed by Saudi Arabian legislation, and subject to the disputes clause in these T&Cs.

You and Shop Savana are subject to the non-exclusive jurisdiction of the Saudi Arabian legal authority. Each and every section of these terms and conditions must be read as individual and separable from the rest of the terms and conditions.

Should any court or qualified authority find that any of the terms are invalid or unenforceable, the remainder of the terms and conditions will remain standing, despite invalidity or unenforceability of an individual term.

SECTION 12 – Disputes

Barring urgent or interim legal help that may be granted by a court of law: In the event of any disputes of any kind between you and Shop Savana, arising out of any situation catered for in these terms or conditions (or that arises out of these terms and conditions) and that cannot be resolved by the client service centre, the dispute may be presented for confidential arbitration.

Such arbitration will be handled according to the rules stipulated by the Arbitration authorities of Saudi Arabia.

Legal notice address
Shop Savana elects as address for all purposes regarding these terms and conditions, whether for legal notices or serving of other communication documents of any kind, the following address:
Shop Savana
Muhammad Bin Saad Road
Riyadh 11473, Saudi Arabia

An electronic copy is to be sent to info@shopsavana.sa (Such copy must be delivered in conjunction with physical copy for serving to be effected.)

SECTION 13 – COPYRIGHT AND INTELLECTUAL PROPERTY

All copyright relating to the website, including these terms and conditions, is held by Shop Savana (and partners). All rights not expressly given are reserved. You may download, view and print content from this site only for private and non-commercial ends. To obtain permission for commercial use of any content from this site, please send an email to info@shopsavana.sa

Shop Savana is unable to edit or screen all content on the site, and will not be held accountable for illegal, libellous or obscene content. We advise you to inform Shop Savana of any offensive or illegal material.

All content, trademarks and data on this website, including but not limited to software, databases, text, graphics, icons, links, private information, designs and agreements, are the property of or under licence of Shop Savana. As Such they are protected by local and international legislation and agreements.

SECTION 14 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 15 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (e-commerce) (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 16 – PRODUCTS

Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only as per our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction.

We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer.

All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

Any offer for any product made on this site is void where prohibited.
We do not warrant that the quality of any products, information, or other material purchased or obtained by you will meet your expectations.

SECTION 17 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.

SECTION 18- OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools” as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 19 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 20 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation:
(1) to maintain any comments in confidence;
(2) to pay compensation for any comments; or
(3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments.

You are solely responsible for any comments you make and their accuracy.

We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 21 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 22 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 23 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 24- DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk.

The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Shop Savana, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 25- INDEMNIFICATION

You agree to indemnify, defend and hold harmless Shop Savana and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 26- SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 27- TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 28- ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 29- CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 30 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@shopsavana.sa.